> ## Documentation Index
> Fetch the complete documentation index at: https://docs.omnifact.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Coming from ChatGPT & Platform FAQ

> See how Omnifact compares to ChatGPT, what features Omnifact intentionally does not include, and where to find answers to the most common customer questions.

Many teams adopt Omnifact after using consumer AI (Artificial Intelligence - computer systems that can perform tasks typically requiring human intelligence) tools like ChatGPT or Microsoft Copilot. While the core chat experience is immediately familiar, Omnifact is built around enterprise data privacy, multi-model choice, and German/EU works council compliance.

This guide answers the most common *"Does it work like ChatGPT?"* questions and clearly lists what Omnifact does (and does not) do today.

***

## ChatGPT vs. Omnifact at a Glance

| ChatGPT Concept | In Omnifact? | How It Works in Omnifact |
| :- | :- | :- |
| **Custom GPTs / Projects** | **Yes ([Spaces](https://docs.omnifact.ai/en/platform/core-features/spaces/introduction.md))** | Create a **Space** with custom **Chat Instructions**, starter prompts, and a shared Knowledge Base ([Uploaded Files](https://docs.omnifact.ai/en/platform/core-features/spaces/managing-uploaded-files.md) + [Connected Sources](https://docs.omnifact.ai/en/platform/core-features/spaces/connected-sources.md)). |
| **Data Analysis / Code Interpreter** | **Yes ([Document Creation](https://docs.omnifact.ai/en/platform/core-features/chats/document-creation.md))** | Runs Python in an isolated EU sandbox to analyze data, render charts, and build native `.xlsx`, `.docx`, and `.pptx` files. *(Requires an admin to enable **Execute Code** in [Groups](https://docs.omnifact.ai/en/platform/team-administration/groups.md#workspace-access).)* |
| **Web Search** | **Yes ([Web Search](https://docs.omnifact.ai/en/platform/core-features/chats/web-search-browsing.md))** | Searches the web in real time with source citations and blocks queries containing masked sensitive data. |
| **Image Generation** | **Yes ([Image Generation](https://docs.omnifact.ai/en/platform/core-features/chats/image-generation.md))** | Generates and edits images using OpenAI GPT-Image or Google Nano Banana models. |
| **Voice Dictation** | **Yes** *(Experimental)* | Speak messages into the chat input when **Dictate Messages** is enabled for your group. |
| **Cross-Chat Memory** | **No** *(by design)* | Omnifact does not automatically carry facts from one chat into another. Use **[Personalization](https://docs.omnifact.ai/en/platform/core-features/account-settings/user-profile-and-personalization.md)** for your role/preferences and **[Spaces](https://docs.omnifact.ai/en/platform/core-features/spaces/introduction.md)** for project context. |
| **Shared Chat Links** | **No** *(private by design)* | Individual chat threads cannot be shared via link. Share a **[Space](https://docs.omnifact.ai/en/platform/core-features/spaces/sharing-spaces.md)** to collaborate with your team, or export generated Office files. |
| **Importing ChatGPT History or GPTs** | **No** | There is no automated importer. Recreate Custom GPTs as **Spaces** by copying the instructions and uploading reference files. |
| **Native iOS / Android App** | **No** *(mobile web supported)* | No App Store or Google Play app yet. Use `https://chat.omnifact.ai` directly in your mobile browser. |
| **Automatic Model Routing** | **No** | You pick the exact model (from OpenAI, Anthropic, Google, or Mistral AI) and reasoning effort in the [Model Selector](https://docs.omnifact.ai/en/platform/core-features/chats/model-selection.md). |

***

## What Omnifact Doesn't Do (and What to Use Instead)

> [accordion] 1. Automatic memory across conversations
>
> **Does Omnifact automatically remember details from my previous chats?**
>
> **No.** Each conversation in Omnifact is isolated so confidential details from one client, HR case, or project never leak into unrelated chats.
>
> **What to use instead:**
>
> * **For your role and writing style:** Go to **[Account Settings > Personalization](https://docs.omnifact.ai/en/platform/core-features/account-settings/user-profile-and-personalization.md)** and fill in **About** (your role and department) and **Response Preference Description** (how you want the agent to write). The agent applies these to all your chats.
> * **For recurring project or team context:** Create a **[Space](https://docs.omnifact.ai/en/platform/core-features/spaces/creating-spaces.md)** and add the background context to **Chat Instructions** or upload reference documents to **Uploaded Files**.

> [accordion] 2. Sharing individual chat threads
>
> **Can I send a colleague a link to my chat conversation?**
>
> **No.** Every chat conversation (including conversations you have inside a shared Space) is private to your user account. Neither colleagues nor organization administrators can browse your chat history.
>
> **What to use instead:**
>
> * **To work with the same AI setup and documents:** [Share a Space](https://docs.omnifact.ai/en/platform/core-features/spaces/sharing-spaces.md) with your colleagues or user group. Everyone in the Space talks to the same configured agent and searches the same Knowledge Base in their own private chat threads.
> * **To share a result:** Click the **Copy** icon under any AI response, or ask the agent to generate a formatted Word, Excel, or PowerPoint file using [Document Creation](https://docs.omnifact.ai/en/platform/core-features/chats/document-creation.md).

> [accordion] 3. Importing ChatGPT history or Custom GPTs
>
> **Can I import my ChatGPT export file or migrate Custom GPTs automatically?**
>
> **No.** Omnifact does not support importing chat archives or Custom GPT packages from ChatGPT.
>
> **How to migrate a Custom GPT in 2 minutes:**
>
> 1. Click **Spaces** in the left navigation bar and click **New Space**.
> 2. Copy the system instructions from your Custom GPT into the Space's **Chat Instructions** field.
> 3. Add your conversation starters under **Example Prompts**.
> 4. Upload any knowledge files in **Space Settings > Knowledge > Uploaded Files** (or link a folder via [Connected Sources](https://docs.omnifact.ai/en/platform/core-features/spaces/connected-sources.md)).

> [accordion] 4. Native mobile app (iOS / Android)
>
> **Is there a dedicated Omnifact mobile app?**
>
> **No.** Omnifact does not currently offer a native iOS or Android app. You can access Omnifact on smartphones and tablets by opening **`https://chat.omnifact.ai`** in your mobile web browser.

> [accordion] 5. Organization-wide custom terms or allowlists in the Privacy Filter
>
> **Can we upload a custom dictionary of terms for the Privacy Filter to ignore or mask?**
>
> **No.** There is no organization-wide allowlist or custom entity list. To share specific terms with the model without masking:
>
> * Click any masked word in your sent message to [reveal it for the rest of that chat](https://docs.omnifact.ai/en/platform/core-features/privacy-security/using-click-to-reveal.md)
> * Wrap a term in double percent signs (`%%term%%`) when typing to [exclude it inline](https://docs.omnifact.ai/en/platform/core-features/privacy-security/excluding-from-privacy-filter.md)
> * If your administrator has granted your group the **Privacy Filter Exemption**, toggle on **Privacy Filter Bypass** under **+** > **Privacy Controls** for that chat

***

## Most Frequently Asked Questions

> [accordion] What does the Privacy Filter cover, and what does it NOT cover?
>
> * **Covered:** Typed chat messages, extracted text from attached documents, retrieved Space knowledge chunks, and text output (`stdout`, `stderr`, return values, and user attachment filenames) from sandboxed code execution.
> * **Not covered:** Visual pixels inside attached images, spoken audio in audio files or voice dictation, external [MCP server](https://docs.omnifact.ai/en/platform/team-administration/mcp-servers.md) tool calls, and requests to the [Public API](https://docs.omnifact.ai/en/api-reference/introduction.md) or [AI Gateway](https://docs.omnifact.ai/en/platform/team-administration/ai-gateway.md).
>
> See the full coverage matrix and limitations in [How the Privacy Filter Protects Your Data](https://docs.omnifact.ai/en/platform/core-features/privacy-security/how-privacy-filter-works.md).

> [accordion] How do the €9 monthly AI credit and per-user spending limits work?
>
> * The **€9/user monthly AI credit** is included in the standard €25/user seat price and is pooled into one shared monthly budget for your organization.
> * Unused budget **does not roll over** to the next month.
> * All model tiers (Base, Standard, and Premium) draw from the budget while credits remain. When the organization budget runs out, **Base Tier** models stay available as a fallback for the rest of the cycle.
> * Administrators can set a [Per-user spending limit](https://docs.omnifact.ai/en/platform/team-administration/billing.md#per-user-spending-limit) so a single heavy user cannot drain the shared pool, and can top up credits immediately via **Add More Credits**.
>
> See [AI Credits and Usage Limits](https://docs.omnifact.ai/en/guides/troubleshooting/usage-and-credits.md) for full details.

> [accordion] Does selecting a US model send data to the US? Is our data used for training?
>
> * **Region flags:** A model with an **🇪🇺 EU** flag processes prompts in the European Union; a model with a **🇺🇸 US** flag processes prompts in the United States. Administrators can restrict the workspace or specific groups to EU-hosted models only.
> * **No training:** Provider agreements across all models exclude using your data for model training.
> * **Zero Data Retention (ZDR):** In place for **Mistral AI**, **Anthropic (EU)**, and **Google**, and not yet in place for **Azure OpenAI**.
>
> See [Data Residency, Retention & Compliance](https://docs.omnifact.ai/en/platform/core-features/privacy-security/data-residency-and-compliance.md) for the complete provider table and Trust Center links.

> [accordion] Why can't I generate Excel, Word, or PowerPoint files in chat?
>
> [Document Creation and Code Execution](https://docs.omnifact.ai/en/platform/core-features/chats/document-creation.md) must be enabled for your user group by a team administrator. Ask your administrator to go to **Team Settings > Groups**, open your group (or the **Everyone** group), and enable **Execute Code (incl. Document Creation)** under the **Permissions** tab.

> [accordion] Why doesn't my uploaded Word or Excel template work inside a Space?
>
> Documents uploaded to a Space's **Uploaded Files** are split into searchable text chunks, so the AI only retrieves short excerpts and never sees the whole file or its formatting at once. To have the agent fill out or edit a template while preserving its structure, **attach the file directly in the chat input** (with Document Creation enabled). See [Attachments vs. Uploaded Files](https://docs.omnifact.ai/en/guides/working-with-documents/attachments-vs-uploaded-files.md).


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