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A Space’s is a collection of documents that provides specialized knowledge to your . By managing these documents effectively, you can create a powerful, context-aware AI assistant that understands your organization’s specific information.

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Accessing the Knowledge Base

To access your Space’s Knowledge Base, navigate to the Space Settings (via the “Cog” icon in the Space header or the “Space Settings” button in the sidebar). Next, navigate to the “Knowledge Base” tab. This will take you to the complete document management interface where you can add, remove, and organize your Knowledge Base documents.
Knowledge Base tab in Space Settings
You need admin permissions in a Space to manage its Knowledge Base. If you don’t see these options, you might not have the required permissions.

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Adding Documents

Adding documents to your Knowledge Base is a straightforward process:
1

Open upload interface

In the Knowledge Base tab, you’ll see a prominent upload area with “Drag & Drop” functionality.
Knowledge Base upload interface
2

Choose files

Either drag files directly into the upload area or click “Browse” to select files from your computer.
Supported formats include PDFs, common office document types (Word, PowerPoint, OpenDocument text/presentation formats), plain text files (TXT, JSON, Markdown, CSV, SVG), and images (PNG, JPEG, WebP, HEIC/HEIF, AVIF, BMP, GIF, ICO, SVG, and TIFF). Images are automatically optimized for efficient processing while maintaining quality.
3

Monitor upload progress

A progress bar will show the upload and processing status for each document.
Knowledge Base upload progress
You can continue using Omnifact while documents are being processed. The AI will be able to use them once processing is complete.

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Document Source References

When the AI assistant uses information from your Knowledge Base documents, it will automatically its sources in the . This helps you:
  • Track which documents contain specific information
  • Verify the accuracy of AI responses
  • Understand which documents are most frequently referenced
  • Build trust in the AI’s answers
Example of Knowledge Base citation in AI response
For more details about how the AI references and uses Knowledge Base documents in its responses, see Knowledge Base Retrieval.

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Managing Existing Documents

Once documents are in your Knowledge Base, you have several management options:

Renaming Documents

  1. Click the “Options” icon next to the document
  2. Select “Rename Document”
  3. Enter the new name in the popup dialog
  4. Confirm the change
Renaming a document in Knowledge Base
Use clear, descriptive names to help team members understand document contents at a glance.
  1. Click the “Options” icon next to the document
  2. Select “Delete Document”
  3. Confirm deletion in the prompt
Deleting a document in Knowledge Base
Document deletion is permanent and cannot be undone. Make sure you have a backup if needed.

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Best Practices

Follow these guidelines to maintain an effective Knowledge Base:

Keep it Relevant

Only include documents directly related to the Space’s purpose. This helps the AI provide more accurate and focused responses.

Update Regularly

Replace outdated documents with current versions to ensure your AI assistant always works with the latest information.

Organize Thoughtfully

Use clear naming conventions and remove duplicate or redundant documents to maintain a clean, efficient Knowledge Base.

Monitor Size

Be mindful of document size limits. Large files may take longer to process and could impact performance.

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Tips for Success

Document Quality Matters

  • Use high-quality, well-formatted documents
  • Ensure text is clear and readable
  • Check for proper text formatting and layout
  • Verify document accuracy before uploading
  • Prioritize authoritative sources
  • Add documents that directly support the Space’s objectives
  • Remove outdated or superseded documents
  • Coordinate with other Space admins
  • Communicate document updates to team members
  • Establish clear document management guidelines
  • Regular review and cleanup of the Knowledge Base

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Common Questions

The Knowledge Base supports PDFs, common office formats (Word, PowerPoint, OpenDocument text/presentation formats), plain text files (TXT, JSON, Markdown, CSV, SVG), and images (PNG, JPEG, WebP, HEIC/HEIF, AVIF, BMP, GIF, ICO, SVG, and TIFF).
No, there are no size limits on individual files or total Knowledge Base size. However, larger documents will require more processing time when being analyzed by the AI assistant.
All members of the Space can see the document names in the Knowledge Base. Only upload documents to a Space that you want all members to have access to.

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Next Steps

Now that you understand how to manage your Knowledge Base, you might want to explore:
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